Shipping policy
Shipping Destinations
Wavekay currently ships to addresses within the United States. We deliver to all 50 states, including residential addresses, business addresses, and PO boxes where carrier services permit. Shipping availability may vary depending on carrier service capabilities, regional accessibility, and local delivery restrictions. Certain remote locations, U.S. territories, military addresses (APO/FPO/DPO), or restricted delivery areas may require extended delivery timeframes or may not qualify for standard shipping services depending on carrier operational conditions. Customers shipping to such addresses are encouraged to contact us at content@wavekay.shop or 805-676-5492 prior to ordering to confirm delivery availability and estimated timeframes for their specific location.
Shipping Costs and Free Shipping
Shipping within the United States is FREE for all orders. There are no minimum purchase requirements, no additional handling fees, and no surcharges for standard domestic delivery. Wavekay covers the full cost of shipping for every order shipped to eligible U.S. addresses. Promotional shipping offers or special delivery options, if introduced in the future, will be clearly communicated at checkout and may be subject to specific terms, eligibility requirements, or limited-time availability.
Order Processing and Handling Time
Orders placed through Wavekay are generally processed within 1 to 2 business days following successful payment confirmation. Processing includes order verification, inventory confirmation, quality inspection, careful packaging, shipping label preparation, and coordination with our carrier partners. Orders are processed during standard business days, Monday through Friday, excluding weekends, U.S. federal holidays, and any temporary operational closure periods.
Processing times may occasionally be extended during periods of high order volume, seasonal demand (such as major holidays or promotional events), supply chain disruptions, or unforeseen operational circumstances. Customers will be notified via email if any significant delay in processing is anticipated. Once your order has been processed and handed over to the carrier, you will receive shipment confirmation with tracking information.
Delivery Time and Shipping Estimates
Estimated delivery time for most eligible United States destinations is approximately 3 to 5 business days after the order has been processed and shipped from our facility. This delivery window begins once the carrier has received and scanned the package into their system, not from the date the order was placed. Total time from order placement to delivery typically ranges from 4 to 7 business days, combining processing and transit time.
Delivery estimates are provided for informational and planning purposes only and do not constitute guaranteed delivery dates or commitments. Actual shipping and delivery times may vary due to factors beyond Wavekay's reasonable control, including but not limited to: weather conditions, natural disasters, transportation delays, shipping carrier operational limitations, regional accessibility constraints, customs inspections (if applicable), public holidays, peak shipping periods, incorrect or incomplete delivery addresses provided by the customer, or other unforeseen circumstances affecting carrier networks and logistics operations.
Wavekay is not liable for delays caused by carrier performance, force majeure events, or circumstances outside our direct operational control. Customers requiring delivery by a specific date are encouraged to place orders well in advance and contact us at content@wavekay.shop or 805-676-5492 to discuss timing and feasibility.
Shipping Carriers and Methods
Wavekay partners with reliable, nationally recognized shipping carriers to ensure safe and timely delivery of orders throughout the United States. Carriers may include USPS (United States Postal Service), UPS, FedEx, or other reputable logistics providers depending on package size, weight, destination, and operational efficiency. The specific carrier and shipping method for each order are selected by Wavekay based on these factors to optimize delivery speed, reliability, and cost-effectiveness.
Customers do not select the carrier or service level; Wavekay assigns the most appropriate shipping method for each order. All shipments include standard tracking capabilities. Expedited or express shipping options are not currently offered but may be introduced in the future. Any such options will be clearly presented at checkout with associated terms and costs, if applicable.
Order Confirmation and Shipping Notifications
After successfully placing an order, customers will receive an order confirmation email at the email address provided during checkout. This email contains important details including order number, itemized purchase summary, billing information, shipping address, and total charges. Customers are responsible for reviewing all order confirmation details carefully and must contact Wavekay immediately at content@wavekay.shop or 805-676-5492 if any corrections, updates, or modifications are required regarding shipping address, product selection, or billing information.
Once the order has been processed and shipped, customers will receive a shipment confirmation email containing tracking information and details about the carrier handling delivery. This email allows customers to monitor the progress of their shipment in real time through the carrier's tracking system. Customers should ensure that the email address provided at checkout is accurate and that emails from Wavekay and our carrier partners are not filtered as spam or blocked by email security settings.
Package Tracking
Once an order has been shipped, customers will receive shipment tracking information via email when supported by the shipping carrier. Tracking numbers allow customers to monitor package location, transit progress, and estimated delivery dates through the carrier's online tracking portal or mobile application. Tracking information is typically activated within 24 hours after the package is picked up and scanned by the carrier; during this initial period, tracking status may show as pending or unavailable.
Customers acknowledge that temporary delays, gaps, or inaccuracies in tracking updates may occur due to carrier system processing times, scanning intervals, or technical limitations. If tracking information has not updated within 48 hours of shipment confirmation, or if tracking shows unusual status or extended delays, customers should contact Wavekay at content@wavekay.shop or 805-676-5492 for assistance. We will work directly with the carrier to investigate and resolve tracking or delivery issues promptly.
Shipping Address Accuracy and Changes
Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at the time of checkout. This includes street address, apartment or suite number (if applicable), city, state, and ZIP code. Wavekay is not responsible for orders delayed, returned, or undelivered due to incorrect, incomplete, outdated, or undeliverable addresses provided by the customer. Additional shipping charges may apply if a package must be reshipped due to customer address errors.
Address changes or corrections may be accommodated only before the order has been processed and shipped. Once a shipping label has been generated and the package handed over to the carrier, address modifications are generally not possible. Customers wishing to update their shipping address must contact Wavekay immediately at content@wavekay.shop or 805-676-5492. We will make every reasonable effort to accommodate requests received promptly, but cannot guarantee address changes once shipment is in progress. Customers may need to work directly with the carrier or arrange package interception services (where available and often at additional cost) to redirect shipments after dispatch.
Split Shipments and Multiple Packages
Orders containing multiple items may, at Wavekay's discretion, be shipped in separate packages or split shipments. This may occur when items are located in different warehouse facilities, require different packaging methods, or when splitting optimizes delivery speed and reliability. Split shipments may arrive on different dates, and each package will be provided with its own tracking number.
Customers will be notified via email of each shipment as it is dispatched, along with corresponding tracking information. There is no additional charge for split shipments. If only some items from a multi-item order arrive, customers should check all shipment confirmation emails and tracking updates before contacting customer service. If items remain undelivered beyond expected timeframes or tracking indicates issues, please contact us at content@wavekay.shop or 805-676-5492 for assistance.
Delivery Attempts and Unsuccessful Delivery
Carriers typically make multiple delivery attempts to the shipping address provided. If no one is available to receive the package, the carrier may leave a delivery notice with instructions for redelivery, package pickup at a local carrier facility, or authorization to leave the package in a secure location. Customers are responsible for following carrier instructions to complete delivery or arrange pickup.
If a package is returned to Wavekay as undeliverable due to multiple failed delivery attempts, customer unavailability, refusal of delivery, incorrect address, or inability to access the delivery location, the customer will be notified. Reshipping the order may require payment of additional shipping costs, even though standard domestic shipping is normally free. Alternatively, the customer may request a refund in accordance with our Return & Refund Policy, subject to applicable terms and any restocking fees.
Wavekay is not responsible for packages marked as delivered by the carrier but reported missing by the customer. Customers should first check with household members, neighbors, building management, or alternative secure delivery locations. If a package is confirmed delivered but cannot be located, customers should contact the carrier directly to file a claim or investigation, and notify Wavekay at content@wavekay.shop or 805-676-5492 so we can assist in resolving the matter.
Lost, Stolen, or Damaged Packages
While Wavekay and our carrier partners take every reasonable precaution to ensure safe and secure delivery, packages may occasionally be lost in transit, stolen after delivery, or arrive damaged. Customers who believe their package is lost, stolen, or damaged should contact Wavekay immediately at content@wavekay.shop or 805-676-5492 with their order number, tracking information, and a description of the issue.
Lost Packages: If tracking information shows no updates or movement for an extended period, or if a package has not arrived within a reasonable timeframe beyond the estimated delivery window, Wavekay will initiate an investigation with the carrier. If the carrier confirms the package is lost, Wavekay will work with the customer to issue a replacement shipment or provide a refund, as appropriate.
Stolen Packages: Packages marked as "delivered" by the carrier are considered successfully completed deliveries. Wavekay is not responsible for theft occurring after carrier delivery confirmation. Customers experiencing package theft should file a report with local law enforcement and contact the carrier to file a claim. Wavekay may assist by providing order and shipment documentation as needed but is not obligated to replace or refund stolen packages confirmed as delivered.
Damaged Packages: If a package arrives visibly damaged, customers should note the damage with the delivery driver if possible and photograph the packaging and contents immediately. Customers must contact Wavekay at content@wavekay.shop or 805-676-5492 within 48 hours of delivery, providing photographic evidence and a description of the damage. Wavekay will assess the claim and work with the customer and carrier to arrange a replacement, repair, or refund as appropriate under our Return & Refund Policy and carrier insurance terms.
Delivery Delays and Force Majeure
While Wavekay strives to meet estimated delivery timeframes, delays may occasionally occur due to factors beyond our reasonable control. Such factors include, but are not limited to: severe weather events, natural disasters, public health emergencies, strikes or labor disputes affecting carriers, transportation network disruptions, customs or regulatory delays, incorrect or incomplete addresses provided by customers, carrier operational limitations, high-volume shipping periods (such as holidays), and other force majeure events.
Wavekay is not liable for any direct, indirect, incidental, or consequential damages resulting from shipping delays, including missed deadlines, lost opportunities, or other impacts caused by late delivery. Customers requiring time-sensitive delivery are encouraged to place orders well in advance and contact us at content@wavekay.shop or 805-676-5492 to discuss feasibility and timing. Wavekay will make commercially reasonable efforts to provide updates and resolve delay-related issues promptly but cannot guarantee delivery by any specific date or time unless expressly agreed in writing.
International Shipping
At this time, Wavekay ships only within the United States. We do not currently offer international shipping to destinations outside the United States, including U.S. territories such as Puerto Rico, Guam, U.S. Virgin Islands, or other non-contiguous regions, unless explicitly stated. Orders placed with shipping addresses outside the United States will not be processed and may be canceled.
Wavekay may expand international shipping capabilities in the future. Any such expansion will be clearly communicated on our website, and applicable terms regarding customs duties, import taxes, international carrier selection, delivery timeframes, and documentation requirements will be provided at that time. Customers interested in international shipping options are encouraged to contact us at content@wavekay.shop for updates on future service availability.
Customs, Duties, and Taxes
Because Wavekay currently ships only within the United States, international customs duties, import taxes, VAT, GST, or similar charges do not apply to standard orders. All prices displayed on the Wavekay website are in U.S. dollars (USD) and are exclusive of sales tax. Applicable state and local sales taxes are calculated and added at checkout based on the shipping destination, in accordance with U.S. state tax laws and requirements.
Should Wavekay introduce international shipping in the future, customers will be solely responsible for any customs duties, import fees, taxes, or other charges imposed by the destination country's customs authorities. Such charges are determined and collected by the destination country and are not included in the product price or shipping cost charged by Wavekay. Customers will be required to pay these fees to receive their shipment and should familiarize themselves with their country's import regulations before placing an order.
Refused or Abandoned Shipments
If a customer refuses delivery of a shipment, abandons a package at a carrier facility, or fails to claim a package within the carrier's holding period, the package will be returned to Wavekay. Upon return, the customer may request a refund in accordance with our Return & Refund Policy. However, Wavekay reserves the right to deduct original shipping costs (even though domestic shipping is normally free, operational and carrier costs are incurred), return shipping fees, restocking fees, and any other applicable charges from the refund amount.
Customers who refuse or abandon shipments without valid reason or prior communication may be subject to additional terms, and repeat occurrences may result in restrictions on future orders. Customers experiencing issues or anticipating the need to refuse delivery should contact Wavekay at content@wavekay.shop or 805-676-5492 in advance to discuss alternatives and avoid unnecessary costs or complications.
Contact Information for Shipping Questions
For any questions, concerns, or issues related to shipping, delivery, tracking, address changes, lost or damaged packages, or general shipping inquiries, customers are encouraged to contact Wavekay using the following official contact information:
- Email: content@wavekay.shop
- Phone: 805-676-5492
- Mailing Address: Wavekay, 510 Saint Lawrence Ave, Beloit, WI 53511, United States
Our customer service team is available during standard business hours to assist with shipping-related questions and concerns. Customers may also visit our Contact page on the Wavekay website for additional support options. We are committed to providing prompt, professional, and helpful assistance to ensure a positive shipping and delivery experience.
Changes to This Shipping Policy
Wavekay reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice to reflect changes in operational procedures, carrier partnerships, service offerings, legal or regulatory requirements, or business practices. Any changes will be effective immediately upon posting the updated policy on the Wavekay website. The date of the most recent update will be indicated at the top or bottom of this policy.
Customers are encouraged to review this Shipping Policy periodically to stay informed of any changes. Continued use of the Wavekay website and placement of orders following