Refund policy

Return Window

Wavekay offers a 30-day return window for eligible purchases. This return period is our store's own policy; under U.S. federal law, there is no statutory cooling-off period for most online sales. The 30-day window begins on the date your order is confirmed as delivered by the shipping carrier.

To qualify for a return, you must submit your return request within 30 days of the delivery date. Requests received after this period may not be eligible for a refund, exchange, or store credit, unless required by applicable federal or state consumer protection law.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The product must be unused, unworn, unwashed, and undamaged.
  • The item must be in the same condition in which you received it, with all original packaging, labels, tags, manuals, accessories, inserts, and protective materials intact.
  • You should include proof of purchase (order confirmation or receipt) with your return.

Wavekay reserves the right to inspect all returned merchandise. Items that show signs of wear, misuse, abuse, intentional damage, unauthorized modifications, missing parts, or incomplete packaging may be denied a full refund, partially refunded, or returned to you at our discretion.

How to Start a Return

If you wish to return an eligible item, please contact us first to obtain return authorization and instructions. Do not send products back without prior approval, as unauthorized returns may experience processing delays or rejection.

Contact Wavekay at:

Once your return request is reviewed and approved, you will receive detailed return instructions, including the return shipping address and, where applicable, a prepaid return shipping label.

Return Shipping

Eligible approved returns within the United States qualify for free return shipping. After your return is authorized, we will provide prepaid return shipping materials or instructions where applicable. You are responsible for packaging the item securely to prevent damage during transit.

For items that arrive damaged, defective, or incorrect, Wavekay covers all return shipping costs—you will not be charged for return shipping in these cases.

Return Address

Once your return is approved, return the item to the address provided in your return authorization. The standard return address is:

Wavekay
510 Saint Lawrence Ave
Beloit, WI 53511
United States

Always wait for return authorization and specific instructions before shipping any item back. Using the correct return address and following our packaging guidelines will help ensure your return is processed promptly.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method.

Refunds are typically issued within 5–10 business days after we receive and inspect the returned merchandise. Depending on your bank or credit card issuer, it may take an additional few business days for the refund to appear in your account.

Refunds will be issued for the purchase price of the returned item(s). Because shipping within the United States is free, there are no shipping charges to refund. Applicable sales tax paid at checkout will also be refunded where appropriate.

Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, customization, clearance status, or legal restrictions. Non-returnable items include, but are not limited to:

  • Items marked as "final sale" or "non-returnable" at the time of purchase.
  • Personalized or customized products.
  • Hygiene-sensitive items that have been opened, used, or unsealed.
  • Clearance or closeout merchandise, unless otherwise stated.
  • Products showing evidence of misuse, negligence, unauthorized alterations, or intentional damage.

If a non-returnable item arrives damaged, defective, or incorrect, please contact us immediately—we will work with you to resolve the issue at no cost to you.

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact us at content@wavekay.shop or call 8056765492. We will guide you through the exchange process.

Exchanges are subject to product availability. If the requested item is unavailable, we will issue a full refund to your original payment method, and you may place a new order for an alternative product.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or not what you ordered, please contact Wavekay as soon as possible after delivery. We will arrange for a replacement or full refund at no cost to you, including return shipping.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the product, packaging, shipping label, and any visible damage or defects.

We stand behind the quality of our products. If we shipped an incorrect or defective item, or if your order was damaged in transit, you will not be responsible for any return shipping costs, and we will make it right promptly.

Order Cancellation

You may cancel your order before it has been shipped. Once an order enters our fulfillment process and has been dispatched, it cannot be cancelled, but you may return it under our standard 30-day return policy once it is delivered.

To request an order cancellation, contact us immediately at content@wavekay.shop or 8056765492 with your order number. If we are able to stop the shipment, we will cancel your order and issue a full refund to your original payment method. If the order has already shipped, you will need to wait for delivery and then initiate a return.

Customer Responsibilities

By placing an order with Wavekay, you agree to the terms of this Return and Refund Policy. Customers are responsible for:

  • Reviewing this policy carefully before completing a purchase.
  • Submitting return requests within the 30-day return window.
  • Ensuring returned items meet our eligibility requirements (unused, undamaged, original packaging).
  • Contacting us for return authorization before sending any item back.
  • Packaging returned merchandise securely to prevent damage during transit.
  • Providing accurate and complete information (photos, order details) when reporting damaged, defective, or incorrect items.

Contact and Support

If you have any questions about returns, refunds, exchanges, or order cancellations, our customer support team is here to help. Please reach out using any of the following methods:

We strive to respond to all inquiries promptly during standard business hours and will work with you to ensure a smooth and satisfactory resolution.

Changes to This Policy

Wavekay reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our procedures, legal requirements, or business practices. Any changes will be posted on this page, and the revised policy will apply to orders placed after the effective date of the update. We encourage you to review this policy periodically.

Governing Law

This Return and Refund Policy is governed by and construed in accordance with the laws of the United States and the State of Wisconsin. Any disputes arising from returns, refunds, or related matters will be subject to the exclusive jurisdiction of the courts located in Wisconsin, unless otherwise required by applicable federal or state consumer protection law.