Contact Us

Get in Touch with Wavekay

We're here to help! Whether you have a question about your order, need product information, or want assistance with a return, the Wavekay team is ready to assist you. We aim to make your experience as smooth and enjoyable as possible, so please don't hesitate to reach out.

Contact Information

You can reach us through any of the following channels:

Business Hours

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
  • Saturday – Sunday: Closed

We do our best to respond to all inquiries promptly. Email inquiries are typically answered within one business day during our operating hours. Phone support is available during business hours for immediate assistance.

Order, Shipping & Returns Inquiries

If you have questions about your order status, shipping, or returns, we're here to help:

Order Status & Shipping

Once your order ships, you will receive a confirmation email with tracking information. Standard delivery within the United States takes 3-5 business days from the date of shipment. All orders within the United States ship free of charge. If you have questions about your order or need to update your shipping address, please contact us as soon as possible at content@wavekay.shop or call us at (805) 676-5492.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you have 30 days from the date of delivery to initiate a return. For detailed information about our return policy, eligibility, and the return process, please visit our Returns & Refunds page. If you have specific questions about a return or need assistance, our team is happy to guide you through the process—just reach out via email or phone.

Product Questions & General Inquiries

Have a question about a specific product, its features, or availability? Need help choosing the right item? Our knowledgeable team is here to provide you with the information you need. Contact us at content@wavekay.shop or give us a call during business hours.

We're Here to Help

At Wavekay, your satisfaction is our priority. We strive to provide excellent customer service and look forward to assisting you. Thank you for choosing Wavekay!